Refund policy

Returns & Refunds

Due to the nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 3 days of delivery, and we will gladly offer a replacement or store credit.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us at rustandroots@gmail.com with your order number and photos of the issue. We will work quickly to make it right!

Cancellations & Changes

Once orders are placed, no cancellations are allowed. After this period, we begin processing and cannot make changes.

Non-Refundable Items

• Gift cards
• Custom or personalized orders
• Used or opened products

If you have any questions about our policy, don’t hesitate to reach out—we’re happy to help!