Shipping policy

Shipping Policy – Rust & Roots Co.

We’re excited to get your all-natural bath products to you! Below are the details of our shipping process to ensure a smooth experience.

Processing Time

• Orders are typically processed and shipped within 3 business days (excluding weekends and holidays).
• Custom or bulk orders may take longer—please contact us for estimated timelines.

Shipping Rates & Delivery

• We offer free shipping on orders over $100 (U.S. only).
• Shipping rates are calculated at checkout based on order weight and destination.
• Standard shipping takes 5-7 business days, while expedited options are available at checkout.

Tracking Your Order

• Once your order ships, you’ll receive a confirmation email with tracking information.
• Please allow 24-48 hours for tracking to update.

Lost or Delayed Packages

• If your order is delayed or lost in transit, please check your tracking number first.
• If your package is marked “delivered” but not received, please wait 24 hours and check with neighbors or your local post office before reaching out.
• Contact us at rustandroots@gmail.com for further assistance—we’ll do our best to help!